Matts Rides & Courier · ABN 16 450 138 108 · Cairns, Queensland
Booked hire service operating under Queensland TMR authorisation. Last updated October 2026.
These terms apply to every booking you make through this website and to every trip or delivery we provide. By booking you agree to them. If anything is unclear, contact us before you book.
Every trip is quoted as a fixed, GST-inclusive price before you book, based on the pickup and drop-off addresses you enter. Payment is taken by card at the time of booking through our payment provider, Stripe. We do not accept cash. Your card details are handled by Stripe and are never stored by us.
The quoted price includes a booking fee of $1.50, which applies to every booking, regular bookings included (see section 4). Fares are metered and are subject to these standard charges, all GST-inclusive:
The driver may temporarily raise fares on new bookings (for example 1.25 times, or a $10 or $20 surcharge) during busy periods. Any such increase is shown in your quote before you pay, and never changes a booking you have already paid for.
You may add a tip when you book. A tip is charged to the same card and is optional.
You can cancel free of charge at any time before the driver has started driving to you ("en route").
Once the driver is en route, or if you are not at the pickup point when the driver arrives, a late-cancellation or no-show fee of $15.00 applies. The driver waits at the pickup point for 7 minutes (see section 6) before the booking can be marked as a no-show. This fee is capped at the fare you paid — it can never be more than the amount charged. Any remaining amount is refunded to your original payment method.
If we cancel a trip for any reason, or the driver cannot complete it, you receive a full refund of everything you paid. If the driver is running more than 30 minutes away from the pickup time you booked, we will tell you and you may cancel free of charge.
All refunds are returned to the original payment method. Refunds are issued immediately on our side and normally appear on your card within 5 to 10 business days, depending on your bank.
Because every trip is quoted as a fixed price, a refund is only ever made back to the card that was charged, and a refund can never exceed the amount actually charged for that booking. The driver can issue a full or partial refund or apply a discount to a completed trip where appropriate; any such adjustment is refunded to your original payment method.
Regular bookings repeat on the days you choose and are billed to your card on file. Your card is charged the evening before each trip, and you receive an SMS reminder. The usual $1.50 booking fee applies to regular bookings too — the regular discount below is what makes them cheaper, not a fee waiver.
Regular customers receive a discount: 10% for 1 to 2 days per week, and 15% for 3 or more days per week. The discount is applied to each trip's fare.
You can skip a single trip free of charge if you do it at least 2 hours before the pickup time. Within 2 hours of pickup the trip can no longer be skipped online — please call or text us on the number below. You can pause or cancel a whole regular schedule at any time, free of charge.
If a scheduled payment fails, we will SMS you to update your card. If the card is not updated before the trip, that trip is cancelled.
Courier jobs must be for lawful, non-hazardous items that fit safely in the vehicle and are within a safe carrying weight. We may refuse any item that is illegal, dangerous, or unsuitable.
If you choose a 4-hour delivery window instead of a set time, the delivery fee is reduced by 10%. Photographic proof of pickup and delivery may be taken and made available to you.
Packages are carried at the owner's risk. We do not provide insurance cover for packages. To the extent permitted by law, we are not liable for loss of or damage to a package, including loss or damage caused by inadequate packaging, the nature of the item, or events outside our reasonable control. If the contents are valuable or fragile, you should arrange your own insurance. We will take reasonable care to deliver every package safely and undamaged. Nothing in this section limits section 13.
You are responsible for packaging items securely, labelling them clearly and giving correct pickup and delivery addresses and contact details. Do not send cash, jewellery, important documents or other irreplaceable items, live animals, perishable goods needing refrigeration, firearms, drugs, flammable or dangerous goods, or anything prohibited by law. We may open or refuse an item if we reasonably suspect it breaches these terms.
If nobody is available to receive a delivery, we may leave the item in a safe place where you have asked us to, or contact you for instructions. If we cannot safely leave it or reach you, the item may be returned to you, and a further delivery or return trip may be charged as a new booking. Delivery is complete when the item is handed over or left as instructed; a delivery photo may be used as proof.
When the driver arrives at the pickup point, the car will wait there for 7 minutes. The driver will send you an SMS when he arrives, so please have your phone with you.
If you do not arrive within those 7 minutes, and you do not call or text the driver to ask for more time, the booking is marked as a no-show and a $15.00 no-show fee is charged. The fee is capped at the fare you paid — it can never be more than the amount charged — and any remaining amount is refunded to your original payment method.
If you call or text the driver before the 7 minutes are up to ask for more time, the driver will wait longer where he reasonably can, and the no-show fee is not charged.
Seatbelts must be worn by all passengers. Smoking and vaping are not permitted in the vehicle, and open alcohol is not permitted. The driver may refuse or end a trip if a passenger is abusive, threatening, intoxicated to an unsafe degree, or presents a safety risk — no refund applies in that case. A soiling fee of up to $150 may be charged for damage or cleaning.
Under Queensland law, children under 7 years of age must use an approved child restraint or booster seat appropriate for their size and age. Please tell us when you book if a child restraint is needed. Children must not be left unattended in the vehicle.
We collect the information needed to provide the service — your name, mobile number, email address and the pickup and drop-off addresses. Card payments are processed by Stripe and we do not store your card details. Trip records are kept as required by Queensland transport law and are not sold to anyone. You may ask to see or correct the personal information we hold about you. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
If something goes wrong, contact us first on the number or email below and we will try to resolve it quickly. If you are not satisfied, you may contact the Queensland Personalised Transport Ombudsman (PTO) or Consumer Affairs Queensland. Lost property is kept for 30 days — contact us to arrange collection.
You are responsible for making sure your name, mobile number, addresses, pickup time, passenger numbers and special requirements are correct. If the details are wrong and the trip cannot proceed as booked, the cancellation and no-show terms may apply. Please keep your phone switched on so the driver can contact you.
Pickup and delivery times are our best estimate. Traffic, weather, road closures, vehicle breakdowns, emergencies or an earlier job running late may cause delays. We will try to notify you of any significant delay. Bookings are subject to driver availability, and we may decline a booking. If we cannot provide a booking you have paid for, you receive a full refund.
If you have a concern about a charge, please contact us first so we can resolve it quickly. These terms may be updated from time to time; the version shown when you book applies to that booking.
Trips beyond the Cairns area are available on request and may attract an extra charge, which is confirmed with you before the trip is taken.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees. To the extent permitted by law, and except where the law says otherwise, our liability for any loss or damage is limited to supplying the service again or refunding the amount paid for it. We are not liable for indirect losses such as missed flights, appointments or business opportunities, except where the law does not allow that exclusion.
These terms are governed by the laws of Queensland, Australia, and you and we submit to the jurisdiction of the courts of Queensland.
Phone/SMS: 0401 726 166
Email: matt@mattsrides.net